Infrastructure support, anywhere in the world.

70+ regional stock locations. 180+ countries covered. Local engineers on every continent. When your infrastructure fails, we are already there — not managed remotely from a central office, but delivered by in-country, in-language field engineers with certified expertise across every major OEM platform.

How service delivery works

• Enterprise SLA Management — flexible, customer-specific SLA models across parts dispatch, field response, and escalation, configured to match your operational requirements. 95% SLA achievement across our global delivery footprint.
• Parts before the crisis — 100K+ inventory parts pre-positioned across 70+ regional stock locations eliminate the logistics delay that turns a 4-hour fix into a 4-day outage.
• One partner, one contract, every country — instead of managing dozens of regional vendors, enterprise customers consolidate IT infrastructure support under a single global agreement with consistent SLAs, unified reporting, and one escalation path.
• Compliance ready — local regulations, customs clearance, and in-country data-residency requirements are fully managed on your behalf.
• 24×7 Operations Center — no time-zone gaps, with 760+ certified field engineers on call worldwide.

Regional footprint

• Europe — Derby, Dublin, Frankfurt, Warsaw, Vienna, Budapest, Rome, Madrid, and Denmark, spanning Western and Central Europe.
• Middle East & Africa — Riyadh and Dubai for the Gulf, plus 9 African cities from Casablanca to Port Louis.
• APAC — Tokyo, Bangkok, Manila, Colombo, Kuala Lumpur, Singapore, Jakarta, Sydney, and Melbourne.