Industry
Manufacturing
Region
North America & Europe
Published
March 2026
Services
Multi-Vendor Support · Field Engineering · Parts Logistics
The Challenge
Why this engagement existed
A Fortune 500 manufacturer operating across 12 global production facilities faced a critical inflection point. With OEM support contracts expiring on their Cisco, HP, and Dell server infrastructure, the organisation was being pressured to invest in a full hardware refresh — projected at $28M over three years.
The existing infrastructure, while ageing, was performing reliably. The real risk was not hardware failure but the loss of certified support, spare parts availability, and 24×7 response capability that the business demanded across every time zone.
Downtime in any facility translated directly to production losses exceeding $400,000 per hour. The board needed a solution that protected uptime guarantees while dramatically reducing total cost of ownership.
$28M
Hardware refresh cost avoided
Our Solution
Our Solution
Solid Tech Global deployed a comprehensive multi-vendor support programme spanning all 12 facilities, replacing OEM maintenance contracts with a single, globally consistent support model.
Global Delivery Model
A unified support structure spanning North America and Europe with local field engineers at every site, eliminating cross-border escalation delays.
Multi-Vendor Support
Certified engineers across Cisco, HP ProLiant, Dell PowerEdge, and NetApp platforms — all under a single SLA and ticketing system.
Field Engineering
38 on-site certified engineers deployed across 12 facilities providing hands-on break-fix, preventive maintenance, and hardware diagnostics.
Parts Logistics
Regional stocking locations within 4 hours of every facility ensured same-day spare parts delivery, eliminating overnight shipping delays.
Service Management
A dedicated service manager and real-time ITSM portal gave the client full visibility into open tickets, SLA performance, and asset health.
Programme Highlights
What we delivered
Engagement Process
How we executed
Assessment
Full asset discovery and risk-scoring across all 12 sites, identifying critical hardware and coverage gaps.
Planning
SLA design, stocking location mapping, and engineer assignment based on site criticality and equipment density.
Deployment
Phased transition from OEM contracts to STG coverage with zero-gap handover at each facility.
Go Live
Full programme activation with all engineers trained, parts stocked, and NOC monitoring live.
Operational Support
Continuous service delivery with quarterly business reviews, SLA reporting, and lifecycle planning.
Measurable Outcomes
Results delivered
99.9%
Uptime Maintained
Across all 12 facilities
40%
Cost Reduction
vs. OEM renewal
4 hrs
Mean Time to Repair
Down from 18 hours
12
Sites Supported
US, UK, Germany, France
Solid Tech Global delivered what our OEM vendor promised but never achieved — genuine global coverage, genuine 4-hour response, and a single point of accountability for every piece of hardware across our estate. The cost savings were significant, but the operational confidence was priceless.
VP of IT Infrastructure
Fortune 500 Manufacturing Group
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